Privacy Policy
Last Updated: December 15, 2025
This Privacy Policy explains how Haulwerk, LLC ("Haul," "Haulwerk," "we," or "us") collects, uses, and shares personal information.
1. Information We Collect
1.1 Personal Information
- Name
- Email address
- Phone number
- Address
- Photos and uploads
- Payment information (processed by Stripe)
1.2 Location Data
- Address-level location for customers
- GPS data for drivers (not customers)
1.3 Usage Data
- Device information
- Cookies
- IP address
- Analytics and tracking data
2. How We Use Information
We use information to:
- Provide and operate the Haul Service
- Match users with Service Providers
- Process payments
- Improve services and AI models
- Conduct analytics and marketing
- Comply with legal obligations
3. Cookies & Tracking
We use:
- Functional cookies
- Analytics cookies (Google Analytics)
- Advertising and retargeting technologies (e.g., Meta)
You may control cookies through your browser settings.
Where required by law or platform policy, Haulwerk will request your permission before engaging in cross-app or cross-site tracking for advertising purposes, and you may control such permissions through your device or browser settings.
4. Sharing Information
We may share information with:
- Service Providers
- Stripe (payments)
- AWS (hosting, analytics, communications)
- Mapping providers (Google Maps / Mapbox)
- Advertising and analytics partners
We do not sell personal information, but some data sharing may be considered "sharing" under California law.
5. Data Retention
We retain information as long as necessary to provide services and comply with legal obligations.
6. California Privacy Rights (CCPA / CPRA)
California residents have the right to:
- Know what personal information is collected
- Request deletion
- Correct inaccuracies
- Opt out of sharing for targeted advertising
- Not be discriminated against
Requests may be submitted to: support@haulwerk.com
7. Do Not Sell or Share
You may opt out of the sale or sharing of personal information by contacting us or adjusting privacy settings where available.
8. Data Security
We implement reasonable safeguards but cannot guarantee absolute security.
9. Children's Privacy
Haulwerk does not knowingly collect information from anyone under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time.